Refund policy

We want you to love your Cow Balm products. If something isn't right, here's how returns and refunds work.

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Due to the nature of our products (skincare items applied directly to skin), we cannot accept returns or offer refunds for change of mind on opened or used items, for hygiene and safety reasons. If you've simply changed your mind about an unopened, unused product, please contact us within 14 days of receiving your order and we'll do our best to help.

 

If your item arrives damaged, faulty, or incorrect, please contact us at thecowbalm@outlook.com within 7 days of delivery with your order number and a photo of the issue, and we will arrange a replacement or refund.

 

Refunds, once approved, are processed back to your original payment method and may take 5-10 business days to appear, depending on your bank or card provider.

 

Shipping costs are non-refundable unless the return is a result of our error (damaged, faulty, or incorrect item).

 

Questions about a return? Contact us at thecowbalm@outlook.com or +61 478 138 967.